FREQUENTLY ASKED QUESTIONS
Why did IU decide to offer this service between IUPUI and IU Bloomington?
The intercampus shuttle offers many benefits to the university and surrounding communities including:
· Safe and convenient
During the School year(Fall & Spring semesters), we make four trips daily from each campus Monday through Friday and offers benefits including reclining seats, electrical outlets, DirecTV, lavatory and DoubleMap – a real time, bus tracking interactive map.
IU currently reimburses employees approximately $60 for business-related travel between IUPUI and IU Bloomington. With the advanced purchase of a commuter card, the round trip shuttle cost is $14 equaling a net savings of approximately $46 per employee.
Lower fuel costs and reduced vehicle wear and tear.
· Reduces your carbon footprint and conserves energy
According to the American Public Transit Association, a single person, commuting alone by car, who switches a 20-mile round-trip commute to transit, can reduce his/her annual CO2 emissions by 4,800 pounds per year.
· Mitigates congestion and traffic concerns during the peak hours of commute between IUPUI and IU Bloomington
· Supports engagement and community
The intercampus shuttle will support faculty, staff and student engagement, success and community through increased accessibility to meetings, classes, events and opportunities at both campuses.
What is the cost for riding the shuttle?
Ticket prices vary:
· $7 – One-way tickets can be purchased in advance for $7 at the JagTag Office located in the IUPUI Campus Center or by IU employees online at campuscommute.com using the discount code. Seating for this ticket is first-come, first-served. Please remember, the discount code is to be used for official IU business travel only.
· $8.50 - One-way tickets with reserved seating can be purchased by IU Employees online at campuscommute.com.
To purchase a reserved seat, IU employees will need the discount code provided by IU Travel Management Services. If you did not receive the code or need assistance, please visit Travel Management Services website. Please remember, the discount code is to be used for official IU business travel only.
· $10 - One-way tickets can be purchased at campuscommute.com or on the bus for $10.
This option is for those without access to the IU discount code or the ability to purchase a ticket in person at the IUPUI JagTag Office. Seating for this option is first-come, first-served.
· $11.50 – One-way tickets with a reserved seat can be purchased online at campuscommute.com for $11.50.
· $70 – A commuter card is available for purchase online at campuscommute.com or at the JagTag Office for $70, which saves 30% on ten one-way trips. The commuter card is first-come, first-served and does not offer reserved seating. NOTE: The commuter card is not reimbursable through IU Travel Management Services.
Where can I purchase a ticket?
There are three ways to purchase a ticket for the intercampus shuttle: Online at campuscommute.com, in person at the JagTag Office located in the IUPUI Campus Center or on the bus. Only credit cards will be accepted for payment on the bus. If you purchase your ticket online, you must print your confirmation email and give it to the driver as proof of purchase.
Where do I catch the bus?
We have placed signs at the State House location, the Stadium Purple lot in Bloomington and at the Student Center. If being picked up at the Stadium Purple lot, please be at our sign at least 5 minutes prior to pick up time. From the State House, please be at the Campus Commute street sign (West Side of Capitol Ave, near corner of Capitol and Court St.). From the IMU, please be in the circle drive.
What amenities does the bus offer?
The wheelchair accessible shuttle offers electrical outlets, reclining seats, lavatory, DirecTV, WiFi, and DoubleMap – a real time, bus tracking interactive map.
Where can I find more information about the intercampus shuttle?
Please visit campuscommute.com for more information.
Where are the shuttle pick-up locations in Bloomington?
Pick-up locations in Bloomington include the Indiana Memorial Union Circle Drive and the northwest corner of the Indiana Memorial Stadium purple lot (near Gate 10 off of the State Road 45/46 Bypass).
What is the shuttle schedule from Bloomington to Indianapolis?
Visit campuscommute.com for the full shuttle schedule. Please keep in mind that shuttle times are approximate and subject to traffic.
Is the shuttle available for commuters and the general public in Bloomington? If so, where?
Free and reserved shuttle parking for commuters is available in the northwest corner of the Memorial Stadium purple lot at Gate 10 off of the State Road 45/46 Bypass. Parking is also available at the Indiana Memorial Union, 900 E. 7th St., at the prevailing visitor rate.
Where are the shuttle pick-up locations in Indianapolis?
Pick-up locations in Indianapolis are at the IUPUI Campus Center, 420 University Blvd., and the Indiana Statehouse, located near the intersection of Capitol Ave. and Court Street on the east side of the building(there is a large Campus Commute street sign at this location).
What is the shuttle schedule from Indianapolis to Bloomington?
Visit campuscommute.com for the full shuttle schedule. Please keep in mind that shuttle times are approximate and subject to traffic.
Is shuttle parking available for commuters and the general public in Indianapolis? If so, where?
The general public and commuters are welcome to park on the IUPUI campus in the Vermont Street Garage, 1004 W. Vermont St., at the prevailing visitor rate. Downtown Indianapolis also offers several parking options, which vary in price.
How early can I board the shuttle?
Passengers should plan to arrive at the shuttle stop no less than 5 minutes before the scheduled departure time.
Approximately how many passengers will the intercampus shuttle accommodate?
The shuttle will accommodate between 40-55 passengers.
Can tickets be purchased in advance?
Tickets can be purchased in advance for $7 one-way at the JagTag Office located in the IUPUI Campus Center or by IU employees online at campuscommute.com using the discount code. Additionally, tickets can be purchased online at campuscommute.com for $10 one-way. Seating is first-come, first-served.
Tickets with reserved seating can also be purchased in advance by IU employees for $8.50 one-way at campuscommute.com. To do this, employees will need the discount code provided by IU Travel Management Services. If you did not receive the code or need assistance, please visit Travel Management Services website Please remember, the discount code is to be used for official IU business travel only.
Passengers can also purchase a commuter card in advance for $70, which saves 30% on ten one-way trips, online or at the JagTag Office. If you purchase a one-way ticket or commuter card online, print your confirmation email and give to the driver as proof of purchase. Once you’ve done that, the driver will then give you your commuter card.
Are faculty, staff and/or students eligible for a discount?
IU travelers and IU travel arrangers have been provided with a code to purchase discounted tickets for $7 (open seating) or $8.50 (reserved seating) one-way. If you did not receive the code or need assistance, please visit Travel Management Services websitePlease remember, the discount code is to be used for official IU business travel only.
Faculty, staff and students can also purchase a commuter card for $70 and save 30% on ten one-way trips. Commuter cards can be purchased via campuscommute.com or at the JagTag Office located at the IUPUI Campus Center. The commuter card is not reimbursable through IU Travel Management Services.
Will I need to have my ID to ride the shuttle?
A student ID or driver’s license must be presented to the bus driver along with the confirmation email provided with your online ticket purchase.
Can I purchase tickets online in someone else’s name?
Yes. Online tickets can be purchased on behalf of someone else. It’s important that the recipient be given the confirmation email so he/she can give it to the driver as proof of purchase. The recipient must also be prepared to show his/her student ID or drivers license when boarding the bus.
Does an advance ticket purchase mean that a seat is guaranteed?
Advance ticket purchase options include both open seating – seats are offered on a first-come, first-served basis – and reserved seating. Upgrading to a reserved seat will cost an additional $1.50.
What payment options are accepted for shuttle ticket purchase?
Credit cards are the accepted form of payment online or on the bus. The JagTag office accepts cash, credit cards and JagTag as payment.
Can IU employees use pre-tax dollars to purchase tickets?
IU employees can use pre-tax dollars for commuting purposes ONLY. Please visit University Human Resources for more information about enrollment in the Pre-Tax Commuter Benefit. This benefit does not reduce the cost of the ticket, but the pre-tax plan does save money by lowering the amount of federal, state and local income taxes you pay. This benefit is NOT available to students.
Can I purchase a ticket on the shuttle?
Yes. Walk-up sales are allowed, but cash is NOT accepted. A credit card must be used for in-bus purchase.
Can I reserve a seat on the shuttle?
Yes. You can upgrade to a reserved seat for an additional $1.50.
Who is permitted to ride the intercampus shuttle?
The intercampus shuttle is available for IU Bloomington/IUPUI faculty, staff, students and members of the general public.
Is the shuttle available to members of the general public?
Can children ride the shuttle?
Children are allowed to ride the shuttle and, like adults, must purchase a ticket.
How are children secured on the shuttle?
The shuttle offers lap restraints. If you would feel more comfortable with your child in an infant car seat or booster seat, you will need to supply the necessary equipment. If additional information is needed/wanted about child travel, please call GO Express Travel at 800.589.6004.
Does the intercampus shuttle run on weekends?
No. The shuttle operates Monday through Friday. However, additional service may be added in the future if demand is there.
Will the shuttle operate in inclement weather?
The shuttle will continue to operate as long as the roads are passable. If a state of emergency has been declared in Marion, Morgan or Monroe Counties, the shuttle will cease operation. Notification will be placed on the DoubleMap App and campuscommute.com.
Does the shuttle operate for IU football and/or basketball games?
There will not be a special shuttle for IU football or basketball games. However, if the game is scheduled during the times the shuttle is operational, fans can ride the shuttle.
Are animals allowed on the shuttle?
Only registered service animals (animals that provide assistance to passengers with disabilities) are permitted on the intercampus shuttle.
Are accommodations made for customers with a disability?
Yes. It is requested that riders with disabilities contact GO Express Travel 24 hours in advance at 800.589.6004.
Are food and drink allowed on the bus?
Yes. Food and drink are allowed on the bus. However neither food nor beverages are sold on the bus.
Is the shuttle schedule subject to change?
All schedule times are approximate. Travel times may vary as a result of traffic conditions, road construction, inclement weather and/or special events. For the most up-to-date schedule, please visit campuscommute.com.
Will the shuttle operate during the holidays?
Yes. The shuttle will maintain the existing schedule during the holidays. The shuttle will also run on a scheduled holiday if it falls during the workweek.
Will the shuttle operate during university/campus breaks?
Shuttle operation during Campus Breaks is TBD. Announcements about any non-service holidays will be made in advance.
Do purchased, unused shuttle tickets ever expire?
Open seat, non-reserved tickets will not expire so you can hold onto them for future use. However, reserved tickets are only good for the day/time for which the ticket is purchased.
Can I get a refund for unused shuttle tickets?
Refunds will only be offered if the shuttle ceases operation because a state of emergency has been declared in Marion, Morgan or Monroe Counties due to inclement weather. To obtain a refund call GO Express Travel at 800.589.6004.
Will I be expected to tip the shuttle driver?
No. However, the bus driver will accept a tip if you are so inclined.
Who do I contact if I’ve lost or forgotten something on the shuttle?
If you need assistance please call GO Express Travel at 800.589.6004.
Can the shuttle be reserved for large groups?
Yes, as long as each person has a reserved seating ticket.
Can the shuttle accommodate bicycles and luggage?
Yes. Bicycles and luggage will be stowed in the luggage compartment underneath the bus. Passengers are responsible for loading and removing their own items.
Do IUPUI and IU Bloomington offer a campus shuttle system or bus service that I can use to reach my final destination once I have arrived at the intercampus shuttle stops?
Yes, both campuses offer a fixed-route bus service for faculty, staff, students and the general public. With the convenient DoubleMap app, you can track the shuttle as it travels on each campus. Each campus also offers real-time tracking on their respective website:
· Bloomington Transit: bloomingtontransit.com
Does this shuttle service offer a real-time tracking app?
Yes. With the convenient DoubleMap App, you can track the shuttle bus as it travel between the two campuses. You can also track the bus via campuscommute.com
Is travel for non-IU business reimbursable?
How do IU travelers submit a reimbursement for IU business?
Upon return from your trip, complete an in-state reimbursement document in Travel@IU claiming the shuttle expense reimbursement under the “Other” section of the document. You must submit the original receipt.
Can departments purchase intercampus shuttle tickets for employee and/or department use?
Yes. IU travelers and IU travel arrangers have been provided w/a code to purchase discounted tickets for $7 (open seating) or $8.50 (reserved seating) one-way. If you did not receive the code or need assistance, please visit Travel Management Services website. Please remember, the discount code is to be used for official IU business travel only.
IUPUI departments that wish to purchase intercampus shuttle tickets for employee/departmental use and have the cost billed to an IU account, must complete the following forms and submit to IUPUI Accounting: Request for Card Services and IUPUI Request for Payment/Reimbursement for Hospitality. Once the request has been approved, the order will be forwarded to the IUPUI JagTag Office for fulfillment and billing. Departments will be notified when the tickets are available for pick-up.
IU Bloomington is currently exploring options for billing direct to accounts. An announcement will be made in the future.
Can faculty, staff and students ride the intercampus shuttle for pleasure or is it strictly for business purposes?
The intercampus shuttle can be ridden for both business and pleasure. But travel for non-IU business is not reimbursable.
At what point will the shuttle service be evaluated to determine its effectiveness?
The service will be evaluated on a monthly basis. An advisory board will be created to consult on operational concerns such as routes, schedules, bus stops, rider concerns and service performance.
How much is Indiana University paying for this service?
There are no direct or billable costs to Indiana University. This service is being offered by GO Express Travel and is completely supported by ridership dollars.
How much does the university expect to save in travel reimbursement costs between the two campuses?
Indiana University currently reimburses employees approximately $60 for business-related round trip travel between IUPUI and IU Bloomington. With the advanced purchase of an open seat, round trip shuttle ticket for $14 ($7 each way), the net savings per employee equals approximately $46 per employee.